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Delivery / Postage Information & Prices

We aim to ship orders placed before 12pm the same day during the week excluding bank holidays anything after this time the next working day. If there will be a delay for any reason it will be posted on our social media platforms. Parcels are sent via An Post or DPD depending on weight and destination.

All orders under 500 grams to the Republic of Ireland will be sent vacuum packed to allow them to be sent as a large envelope with An Post. This means we can offer a really lean postage rate while it can be posted through your door. You don’t even need to be home which we think is a win-win for you, the customer.

DON’T BE DISTRESSED WE HAVEN’T KILLED YOUR WOOL! Your squishy bundle of beautiful yarn will pop back into shape within seconds of opening - just be careful not to cut your wool when opening! Yarn addicts please also note these vacuumed parcels are see-through so, if needed, be poised to hide them from any non yarn addict members of the household …

Please note not all parcels are trackable. If you do not receive your parcel within a reasonable time-frame for the time of year, please contact me on info@woollycastle.ie and I'll look into it for you!



Postage Cost

DestinationCostFree Shipping *Estimated Delivery Time **
ROI & Northern Ireland€3.40€502 - 3 Working Days
UK & Europe€7.50€1003 - 7 Working Days
Rest of World€9.50€1507 - 21 Working Days

* This is the total amount that needs to be spent for free shipping. Please note this is the total after any discounts or sale prices.
** This is the estimated delivery time from sending. Please note peek times may take significantly longer. Peek times include Christmas. Around this time please keep an eye on our social media for up to date shipping times.



Returns

If you've received the wrong yarn or dye lot, or received a faulty / damaged item, please contact me at info@woollycastle.ie and I’ll instruct you on how to proceeded. All other returns are at the customers own expense. Credit for returned items will be processed within 3 - 5 working days from receiving the item back. Please allow the banks processing time on top of this. These times vary depending on choice of payment and bank.

Please return items to:
Woolly Castle
29A Riverside
Kinnegad
Co Westmeath
N91 YN6T
Ireland


Please note all yarn can have joins in it, unless there is a large number of joins within a ball or another fault this is not an eligible reason for a refund/replacement.



Missing Items

Please contact me at info@woolycastle.ie and I'll rectify this immediately for you. Hopefully this will be a very rare occurrence.



Damage in Transit

Please contact me at info@woollycastle.ie and ill organise a replacement to be sent out.

Have a question regarding postage / packaging / returns I haven’t answered? I'd be delighted to help you! Feel free to contact us on any of our social media platforms or through email info@woollycastle.ie.



Click and Collect.

If you're local or just passing through, there is a click and collect option just tick the box on check out. When your order is ready, you will receive a notification via text or email whichever you’ve chosen as your contact option. Please reply with the day and time you intend on collecting your order, and instructions will be forwarded on. Orders can be collected at any time.

Collection address:
29A Riverside
Kinnegad
Co Westmeath
N91 YN6T


I can be contacted on 087 777 0194